All items are lovingly handmade to order here, so please allow up to 14 working days for manufacture. Inland we offer standard first class shipping option which takes 1-2 days. International is slightly longer, they recommend to allow 5-7 working days but can sometimes take longer. All items are sent with an available tracking number so if your order has exceeded the 2 week manufacture time + postal time please drop us a msg and we’ll track it down for you!
For the time being we can’t offer next day delivery as manufacture time differs depending on the fabric & trimmings, this will be coming soon, you can find out though by dropping us a message on instagram (@shoptiar_) or emailing and we’ll let you know if that can be done!
*ORDERS CANNOT BE CANCELLED OR REFUNDED ONCE PURCHASED, DUE TO CUSTOMERS ERROR*
We understand here at TIAR that sometimes your item might not be right; whether there’s a fitting issue, imperfections or it’s just plain not your style. That’s why we offer exchanges and store credit, each package will come with a returns form, please fill this form in fully and send back within 7 days of arrival stating whether you’d like to exchange for a different size or something else has caught your eye.
***disclaimer - refunds will be issued for product only, we do not pay for returns unless the company is at fault***
Sadly we can’t offer free returns at the minute And we do not cover return postage, so please don’t go crazy and send back with super expensive shipping, we do recommend you send with some sort of tracking though as we’re not covered for missing packages back. All items must be returned unworn and in the state it was sent. As this is a individual ran business returns and exchanges may take up to a week to process.
NOTE: forms must be filled and sent back in the package to ensure fast and safe return, and so we can put a package to the name! We cannot be held responsible for tracking down packages without them.
The return address is attached to the back of the package, just cut that out and stick it back on! Address will also be on the return slip just incase.
please allow up to 10 days for a return to be processed and resent, we’re a one woman team working on a made to order basis so we must allow this for arrival, making and shipping times x